Hilton Cancun, An All-Inclusive Resort Puerto Morelos, Puerto Morelos ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Carr Federal Libre 307 Cancun-Tulum, Puerto Morelos, Mexico, 77500

Hilton Cancun, An All-Inclusive Resort offers a beachfront retreat with a variety of amenities and a unique design influenced by local culture. This 5-star Puerto Morelos hotel features multiple dining options, pools, and extensive event spaces.

Rooms & Amenities

Rooms at Hilton Cancun, an All-Inclusive Resort are spacious and equipped with air conditioning, flat-screen TVs, coffee machines, and private bathrooms with free toiletries. Some units feature panoramic sea views or swim-up balconies, accommodating families and couples alike.

Dining Options

Dining options include six restaurants and five bars/lounges, offering a range of cuisines from traditional Mexican to Italian classics. Guests can enjoy all-inclusive dining with a buffet breakfast, a snack market open 24 hours, and an Ice Cream and Churro Shop.

Leisure

Leisure facilities feature two infinity pools, beach access, a fitness center, and activities such as table tennis and beach volleyball. The Kids & Teens Club offers supervised programs with daily activities, making it family-friendly.

Services & Transportation

Hilton Cancun provides innovative meeting spaces totaling 43 ft², suitable for various events. The resort also offers airport transfer services to Cancún International Airport, which is located 15 minutes away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Oceanfront Queen Room

Max:

4 persons

435 sq. feet

Bed options:

2 King Size Beds

Sea view

Heating

Balcony

room details

Check Prices

Oceanfront Queen Room

Max:

4 persons

435 sq. feet

Bed options:

2 King Size Beds

Sea view

Heating

Balcony

room details

Check Prices

Oceanfront Queen Room

Max:

4 persons

435 sq. feet

Bed options:

2 King Size Beds

Sea view

Heating

Balcony

room details

Check Prices

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Center

Puerto Morelos 14.2 mi

Airports

Cancun (CUN) 9.5 mi

Isla Mujeres (ISJ) 26.8 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Dining Experience

I had the pleasure of dining at La Luce, and I can't express enough how impressed I was with the food! The flavors were exquisite, and the presentation was beautiful. I found the waitstaff to be attentive and knowledgeable, especially Yahir, who made excellent recommendations. We even dined there for two nights because we loved it so much!

Laura90. USA, 2024-02-15Read full review on

Kid-Friendly Fun

The children's pool was perfect for my family! It's shallow and safe, allowing my kids to play and enjoy without any worries. They loved the various activities offered, and I appreciated that there was a dedicated space for them to make friends and engage in fun programs.

Dave_1985. Canada, 2024-03-30Read full review on

Stunning Ocean Front View

We were delighted to be upgraded to a One Bedroom Ocean Front Suite, which offered a amazing view! The room was spacious, clean, and the ambiance was relaxing. The kids loved the rollaway bed we requested, and we could easily enjoy the stunning ocean breeze from our balcony.

Nicole89. UK, 2024-01-10Read full review on

Relaxing Poolside

I enjoyed my time at the 'Chill Vibe' adult pool. It was the perfect place to unwind! We loved sipping drinks while soaking up the sun. Although it had fewer activities, it provided a much-needed tranquil atmosphere away from the kid's pool.

Leo1977. Australia, 2024-04-20Read full review on

What’s included

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Locker room
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Snorkeling
Table tennis
Aerobics

Services

Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Infinity pool
Beach access
Aqua park
Live entertainment
Garden area
Leisure/ TV room

Room features

Air conditioning
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Room decor

Curtains

Location

Carr Federal Libre 307 Cancun-Tulum, Puerto Morelos, Mexico, 77500

Map view

Carr Federal Libre 307 Cancun-Tulum, Puerto Morelos, Mexico, 77500

City landmarks

Moon Palace

2.3 mi

Bahia Petempich Beach

2.3 mi

Moon Palace Golf Club

2.4 mi

Spa Center

Spa

2.4 mi

Events

Moon Palace Arena

2.6 mi

Carr. Cancun - Tulum

Piston Pueblo

2.9 mi

Petempich Bay

2.9 mi

Unnamed Road

The Kay Club

3.0 mi

Restaurants

Armadillo

2700 ft

Carretera Federal 307 Cancun-Playa del Carmen

Reviews and Ratings <br />

Feedback from previous guests about their experience.

76%

loved the resort and would return for another relaxing stay

7.6/10

Very good

Rooms

8.0

Location

9.0

Service

5.6

Dining

7.6

Jordan

United Kingdom, January 2025

8.0/10

I had a delightful stay at this resort spa, enjoying the serene location that felt like a peaceful escape from the busy tourist areas. The rooms were notably comfortable, but I did experience some hassle due to a minor issue that took a bit of time to resolve. The dining options were excellent, particularly the buffet meals. Overall, while the experience was great, a few service improvements would make it even better.

Rooms

8.0

The rooms were spacious and comfortable, with clean amenities that made my stay enjoyable. However, I didn't have access to a balcony, which would have enhanced the experience.

Service

6.0

While I encountered some inconvenience in resolving an issue, the staff members were lovely and tried their best to assist me. More prompt solutions would improve the overall experience.

Location

9.0

The location is truly a gem, providing a perfect retreat from the usual noise and crowds. It's secluded, safe, and the ambiance is just gorgeous.

Dining

9.0

Dining was a highlight; the buffet was fantastic with a wide variety of options, especially the fish dishes that were cooked to perfection.

Facilities

8.0

The facilities were modern and well-maintained, contributing to a relaxing atmosphere during my stay. The pool area was especially nice.

Arthur

United Kingdom, December 2024

7.4/10

I had a pleasant stay at this resort spa, enjoying the spacious rooms and the lovely pool area. The staff was helpful and accommodating, which made me feel well taken care of. However, the dining options could be improved, especially at breakfast, and I found it a bit challenging to access food outside the hotel. Overall, the ambiance was peaceful, but there were some hiccups regarding dining accessibility.

Rooms

8.0

The rooms were quite spacious and comfortable, providing a relaxing atmosphere. It was unfortunate that I didn't have balcony access as I had hoped.

Service

7.0

The service was lovely and went above and beyond my expectations, though there were moments when finding dining options outside the resort felt a bit lacking.

Location

9.0

I loved the secluded and safe location, which was a great escape from the hustle and bustle. It offered a nice retreat but made dining outside the hotel slightly inconvenient.

Dining

5.0

The dining experience could be better, particularly with breakfast as the selection didn't fully meet my expectations.

Facilities

8.0

The facilities were well-maintained, particularly the pool area which was a highlight during my stay. It was pleasant to spend time there.

Jennifer

United Kingdom, November 2024

7.8/10

I had a relaxed stay at this resort spa, located in a secluded area that made it perfect for unwinding away from the hustle and bustle. The rooms are modern and spacious, offering a lovely patio view. However, the service left a bit to be desired, as some staff members weren’t particularly friendly and seemed more interested in tips than providing good service. While the dining experience was fantastic, the overall pricing felt a bit steep considering the mixed service quality.

Rooms

8.0

The rooms were spacious and modern, featuring a floating glass door leading to a nice patio, although they weren't oceanfront.

Service

5.0

I found the service lacking; staff seemed indifferent and were rather pushy about tips, which was off-putting.

Location

9.0

The location is gorgeous and secluded, perfect for adults looking to relax away from the noisy crowds.

Dining

9.0

Dining here was a highlight, especially the buffet with fantastic Asian dishes.

Facilities

8.0

The facilities were well-kept, adding to the overall enjoyment of the stay.

Edmund

United Kingdom, November 2024

7.4/10

The experience at this resort spa was a mixed bag. While the location is wonderfully secluded and offers a gorgeous environment away from the bustling hotel zone, the service left a lot to be desired. I encountered some issues with meal options that weren't addressed effectively, which was frustrating. However, the dining, particularly the buffet, was fantastic and added a delightful touch to my stay.

Rooms

7.0

While my room had a shattered glass on the patio, it was clean and comfortable overall. I did wish for ocean-front access or a balcony, but the space provided was decent.

Service

5.0

Unfortunately, the service didn't quite meet my expectations. I felt the staff was just going through the motions, as they weren't very helpful in finding dining alternatives and seemed unprepared for various requests.

Location

9.0

The resort's location is perfect if you're looking to escape the noise and crowds. It's safe and feels new, making it an excellent choice for relaxation.

Dining

9.0

The dining experience was one of the highlights of my stay with a fantastic buffet that had a great range of options.

Facilities

7.0

The facilities were generally good, offering a clean and modern environment. However, more attention to service details would elevate the experience.

Stuart

United Kingdom, September 2024

7.4/10

The resort spa offered a quiet and secluded atmosphere, ideal for relaxation. The rooms were modern and spacious, making my stay quite comfortable. I enjoyed the ample amenities, but I did run into some issues with the service, which could be improved. Overall, it was a good experience, although the dining could have had more variety.

Rooms

9.0

The rooms were modern and quite spacious, and I loved that they were well-maintained.

Service

5.0

I found the service lacking at times, as it took quite a while to get assistance for a minor issue, which was frustrating.

Location

9.0

The resort is beautifully secluded, offering a safe place to unwind away from the hustle and bustle of the hotel zone.

Dining

6.0

The dining options were alright, but I wished there were more selections to choose from, especially at breakfast.